Frequently asked questions
I want every part of your experience with Fiona Yvonne Florist to feel simple, thoughtful and special. From my carefully selected premium products to the artistry behind every arrangement, I take pride in creating something truly beautiful for every order.
Below, you’ll find answers to some of my most frequently asked questions about my flowers, products, ordering and UK-wide delivery. If you can’t find what you’re looking for, please don’t hesitate to get in touch, I’m always happy to help.
Delivery & Shipping
10 questions
Where do you deliver?
I currently deliver UK-wide, so you can send a Fiona Yvonne Florist creation to loved ones across the country.
How much does delivery cost?
I offer two delivery options:
- Standard Delivery, £4.99: 3–5 business days
- Express Delivery, £6.99: 1–2 business days
Available delivery options will be displayed at checkout based on your order.
When do you dispatch orders?
I dispatch orders Monday to Friday, between 9am and 7pm.
Orders are not dispatched on weekends. Please keep this in mind when selecting your delivery service and planning an order for a particular occasion.
How long will my order take to arrive?
My Standard Delivery service takes approximately 3–5 business days, while Express Delivery takes approximately 1–2 business days.
Delivery times are estimates and may occasionally vary depending on the courier and circumstances outside of my control.
Do you offer weekend delivery?
Weekend delivery depends on the courier handling your order. I work with trusted delivery partners including DPD, Royal Mail and Evri, and weekend delivery availability can vary depending on the courier, service and destination.
Which couriers do you use?
I currently work with DPD, Royal Mail and Evri to deliver orders across the UK.
The courier used may vary depending on your order, destination and the most suitable service available.
Do you offer same-day delivery?
Not currently. I’m working towards introducing a same-day delivery service in the future, so watch this space!
Can I choose a specific delivery date?
My available delivery options and estimated delivery times will be shown during checkout. As orders are delivered by third-party courier services, I cannot always guarantee an exact delivery date or time.
If you are ordering for a special occasion, I recommend ordering in advance wherever possible.
Will I receive tracking information?
Where tracking is available, you’ll receive the relevant tracking information once your order has been dispatched.
This allows you to keep an eye on your order as it makes its way to you or your recipient.
What happens if nobody is home?
If nobody is available to receive the delivery, the courier may leave the parcel in a suitable safe place or follow their usual procedures for missed deliveries.
If you have a preferred delivery instruction, you can add this to the Gift message or special instructions box in your cart before checking out.
Orders & Payments
5 questions
What payment methods do you accept?
I accept the secure payment methods available through my checkout. The available options will be displayed when you place your order.
Can I change or cancel my order?
If you need to change or cancel an order, please contact me as soon as possible.
As each arrangement is carefully prepared and orders may be processed quickly, I cannot guarantee that changes or cancellations will be possible once your order has entered preparation or been dispatched.
Can I send flowers as a gift?
Absolutely. My arrangements are designed with gifting in mind, whether you’re celebrating a birthday, anniversary, sending congratulations, saying thank you, or simply letting someone know you’re thinking of them.
When placing your order, simply enter the recipient’s delivery details at checkout.
You can also add a personal message or any special instructions in the Gift message or special instructions box in your cart.
Can I add a personal message?
Yes. In your cart, you’ll find a dedicated Gift message or special instructions box. This is where you can add a personal message to accompany your flowers, whether it’s a heartfelt message for the recipient or a special instruction for me.
Please remember to add your note before heading to checkout, as this is the dedicated place for any personal messages or instructions you’d like me to receive.
Can I include special delivery instructions?
Yes. If there is something you’d like me or the courier to be aware of, you can add it to the Gift message or special instructions box in your cart before checking out.
While I’ll always do my best to accommodate requests, delivery instructions cannot always be guaranteed as final delivery is handled by the courier.
Flowers & Products
8 questions
What makes Fiona Yvonne Florist different?
I believe flowers should feel personal, artistic and considered.
Every Fiona Yvonne Florist arrangement is carefully designed with an emphasis on beautiful composition, premium products and a distinctive boutique aesthetic.
Rather than simply putting flowers together, I see each arrangement as a piece of floral artistry, thoughtfully considering colour, texture, shape and balance to create something that feels truly special.
Are your arrangements handmade?
Yes. Each arrangement is carefully created by hand, allowing me to give attention to the details that make every Fiona Yvonne Florist design feel distinctive and considered.
What products do you use?
I use premium-quality flowers, foliage, materials and finishing touches throughout my collection.
Every element is carefully selected to complement the design and maintain the quality, presentation and boutique feel that I want every Fiona Yvonne Florist order to have.
Are your flowers made to order?
My arrangements are carefully prepared with attention to detail, using premium products selected to create the finished look and feel of each design.
Will my flowers look exactly like the picture?
My product images represent the style, design and overall aesthetic of each arrangement.
However, flowers are natural products and individual blooms can vary depending on seasonal availability. On occasion, I may need to substitute a particular flower or element with a similar premium product.
Any substitution will always be made with the overall design, quality and value of your arrangement in mind.
Can I request specific flowers or colours?
My designs are created with a particular artistic vision, but if you have a specific preference or request, please get in touch.
While I cannot guarantee every request, I’ll always do my best to accommodate you where possible.
Do you offer bespoke arrangements?
My focus is on creating distinctive, boutique floral designs rather than mass-produced arrangements.
If you’re looking for something particularly personal or bespoke, please get in touch with me to discuss your requirements.
Are your products suitable for special occasions?
Absolutely. My collection is designed for a variety of occasions, from birthdays and anniversaries to congratulations, thank-yous, celebrations and thoughtful gestures just because.
Flower Care & Quality
3 questions
How do I keep my flowers fresh for longer?
To help your flowers last as long as possible, I recommend:
- Keeping them somewhere cool and away from direct sunlight
- Keeping them away from radiators and other sources of heat
- Changing the water regularly
- Trimming the stems slightly when necessary
- Removing any foliage that sits below the water line
Different flowers have different care requirements, so following any specific care instructions included with your order is also recommended.
How fresh are your flowers?
I take great care when selecting my flowers and use premium products to create my arrangements.
As flowers are natural products, their appearance can naturally vary, but I always aim to ensure your arrangement arrives looking beautiful, fresh and well presented.
What if my flowers arrive damaged?
I take great care when preparing and packaging every order.
However, if your flowers arrive damaged or there is an issue with your order, please contact me as soon as possible with details and photographs of the issue so I can look into it and help resolve it.
UK Delivery & Ordering
4 questions
Do you deliver outside the UK?
Not at the moment. I currently offer delivery within the UK only.
Can I order flowers for someone at a different address?
Yes. You can enter the recipient’s delivery address when placing your order, making it easy to send a thoughtful gift directly to someone else.
Please double-check the delivery details before completing your order to help ensure your flowers reach the correct destination.
Can I order in advance?
Yes. Ordering in advance is a great way to make sure your flowers are organised ahead of an important occasion.
Please keep my Monday–Friday dispatch schedule and your selected delivery service in mind when planning your order.
What happens if my delivery is delayed?
While I work with trusted courier partners, occasional delays can happen due to factors outside of my control.
If your order is taking longer than expected, please get in touch and I’ll do my best to assist.
Still have a question?
If you haven’t found the answer you’re looking for, I’m always happy to help. Get in touch with Fiona Yvonne Florist and I’ll be pleased to assist with your order or answer any questions about my flowers and delivery.